The Consumer Rights Act 2015 is primarily intended to protect which party?

The Consumer Rights Act 2015 is primarily intended to protect the policyholder. This legislation was established to enhance the rights of consumers and ensure fair treatment in transactions involving goods and services, including insurance policies. It aims to give policyholders clearer rights regarding what they should expect when entering into contracts, such as the right to receive services that are performed with care and skill, and the expectation that goods or services will be fit for a particular purpose.

This framework empowers consumers against businesses, including insurers, by providing them with legal recourse if services or goods are not provided as promised. The Act focuses on ensuring that consumers are treated fairly and that they have access to information regarding their rights, thereby promoting a greater degree of transparency and accountability in the marketplace. The emphasis on policyholders reflects the overarching goal of safeguarding consumer interests in financial matters.