What common duty do both insurance brokers and loss assessors share?

Insurance brokers and loss assessors both play vital roles in supporting policyholders, particularly during the claims process. This shared duty involves assisting clients in navigating the complexities of making a claim, ensuring that all necessary documentation is in order, and facilitating communication between the insurer and the insured.

Brokers often serve as intermediaries who help their clients report losses accurately to their insurers, providing guidance on what to include and how to present the claim. Loss assessors, on the other hand, represent the interests of the policyholder and assess the extent of the losses, ensuring that claims are fair and adequately compensated based on the terms of the insurance policy.

This collaboration is crucial during the claims process, as both roles aim to maximize the policyholder's benefit while adhering to the terms and conditions specified in the insurance contract. By effectively facilitating the claims process, both insurance brokers and loss assessors enhance the customer experience and help ensure a smoother resolution of claims.